' + '

' + (typeof fcPreChatFormData === 'undefined' ? 'Freshchat' : fcPreChatFormData.heading) + 'X

' + '

' + (typeof fcPreChatFormData === 'undefined' ? "We can't wait to talk to you. But first, please take a couple of moments to tell us a bit about yourself." : fcPreChatFormData.textBanner) + '

' + '' + '' + (typeof fcPreChatFormData === 'undefined' ? 'Submit' : fcPreChatFormData.SubmitLabel) + '' + '

' + '

'; var fields = fcPreChatFormData.fields; var fieldKeys = Object.keys(fields); var temp = ''; for (var i = 0; i < fieldKeys.length; i++) { if (i <= 4) { temp += '

' + '' + fields[fieldKeys[i]].label + '' + (fields[fieldKeys[i]].required === 'yes' ? ' *' : '') + '' + '<' + (fields[fieldKeys[i]].type === 'dropdown' ? 'select ' : 'input ') + 'type="' + (fields[fieldKeys[i]].type === 'phone' ? 'text' : fields[fieldKeys[i]].type) + '" id="chat-fc-' + fields[fieldKeys[i]].label.replace(/ /g, '').toLowerCase() + '" ' + (fields[fieldKeys[i]].type === 'dropdown' ? 'onChange' : 'onBlur') + '="fcPreChatform.fc_validate_on_blur(event);" ' + (fields[fieldKeys[i]].required === 'yes' ? 'required ' : '') + '' + (fields[fieldKeys[i]].type === 'phone' ? 'pattern="[0-9-+# ]{5,20}"' : '') + '/>' + (fields[fieldKeys[i]].type === 'dropdown' ? _self.generateOptions(fields[fieldKeys[i]]) : '') + '' + '

' + fields[fieldKeys[i]].error + '

' + '

'; } } var user_form = user_form_begin + temp + user_form_end; return user_form; }, createPreChatForm: function (fcPreChatFormData, user_form) { document.querySelector( '.' + window.fcSettings.config.cssNames.widget + ' iframe' ).style.visibility = 'hidden'; if (this.chatCustomData.formCreated === false) { var tmp = document.createElement('div'), _self = this; tmp.innerHTML = user_form; document.body.appendChild(tmp.children[0]); document.querySelector( '.chat-fc-form-outer p.fc-header' ).style.backgroundColor = typeof fcPreChatFormData.mainbgColor != 'undefined' ? fcPreChatFormData.mainbgColor : ''; document.querySelector( '.chat-fc-form-outer .fc-button' ).style.backgroundColor = typeof fcPreChatFormData.mainbgColor != 'undefined' ? fcPreChatFormData.mainbgColor : ''; document.querySelector('.chat-fc-form-outer p.fc-header').style.color = typeof fcPreChatFormData.mainbgColor != 'undefined' ? fcPreChatFormData.maintxColor : ''; document.querySelector('.chat-fc-form-outer .fc-button').style.color = typeof fcPreChatFormData.mainbgColor != 'undefined' ? fcPreChatFormData.maintxColor : ''; _self.chatCustomData.formCreated = true; } else { document.querySelector( '.' + window.fcSettings.config.cssNames.widget + ' iframe' ).style.visibility = 'hidden'; document.querySelector('.chat-fc-form-outer') === null ? null : (document.querySelector('.chat-fc-form-outer').style.visibility = 'visible'); } }, fcWidgetInit: function (fcPreChatFormData) { var _self = this; this.addCss('https://snippets.freshchat.com/css/fc-pre-chat-form-v2.css'); var user_form = this.generatePreChatHTML(fcPreChatFormData); this.fields = fcPreChatFormData.fields; window.fcWidget.on('user:created', function (resp) { if (resp.success === false) { console.log('User Not Created'); } else if (resp.success === true && resp.data === null) { console.log('User Exists on Load'); if (fcPreChatFormData.classicLiveChatMode === 'enabled') { window.fcWidget.user.clear(function (resp) { console.log('User will be cleared'); }); } } else { if (Object.keys(resp.data).length === 3) { console.log('User Created'); } } }); window.fcWidget.on('widget:opened', function (resp) { var awayExWdgt = fcPreChatFormData.workWithAwayExperience ? fcPreChatFormData.workWithAwayExperience : 'null'; if (awayExWdgt === 'enabled') { var timeFormat = 'HH:mm:ss'; var day = moment().utc().format('dddd'); var time = moment().utc(); var timeVal = moment().utc().format(timeFormat); if ( typeof fcPreChatFormData.business_hours_config[day] !== 'undefined' ) { var from = moment( fcPreChatFormData.business_hours_config[day].from, ['h:mm A'] ); var end = moment(fcPreChatFormData.business_hours_config[day].to, [ 'h:mm A', ]); var fromTime = moment( fcPreChatFormData.business_hours_config[day].from, ['h:mm A'] ).format(timeFormat); var endTime = moment( fcPreChatFormData.business_hours_config[day].to, ['h:mm A'] ).format(timeFormat); var check = moment(timeVal, timeFormat); var fr = moment(fromTime, timeFormat); var en = moment(endTime, timeFormat); if ( check.isBetween(fr, en) === true && moment(moment()).isBetween(from, end) === true ) { console.log('Within Business Hours'); window.fcWidget.user.isExists(function (response) { if (response.data === false) { _self.chatCustomData.userCreated = false; document.querySelector( '.' + window.fcSettings.config.cssNames.widget + ' iframe' ).style.visibility = 'hidden'; _self.createPreChatForm(fcPreChatFormData, user_form); } else { _self.chatCustomData.userCreated = true; window.fcWidget.user.get(function (response) { if (response.data.isNameGenerated === true) { _self.createPreChatForm(fcPreChatFormData, user_form); } else { document.querySelector( '.' + window.fcSettings.config.cssNames.widget + ' iframe' ).style.visibility = 'visible'; document.querySelector('.chat-fc-form-outer') === null ? null : (document.querySelector( '.chat-fc-form-outer' ).style.visibility = 'hidden'); } }); } }); } else { console.log('Outside Business Hours'); document.querySelector( '.' + window.fcSettings.config.cssNames.widget + ' iframe' ).style.visibility = 'visible'; } } else { console.log( 'Business Hours Not Configured for ' + day + ' so widget will be always shown' ); document.querySelector( '.' + window.fcSettings.config.cssNames.widget ).style.visibility = 'visible'; } } else { window.fcWidget.user.isExists(function (response) { if (response.data === false) { _self.chatCustomData.userCreated = false; document.querySelector( '.' + window.fcSettings.config.cssNames.widget + ' iframe' ).style.visibility = 'hidden'; _self.createPreChatForm(fcPreChatFormData, user_form); } else { _self.chatCustomData.userCreated = true; window.fcWidget.user.get(function (response) { if (response.data.isNameGenerated === true) { _self.createPreChatForm(fcPreChatFormData, user_form); } else { document.querySelector( '.' + window.fcSettings.config.cssNames.widget + ' iframe' ).style.visibility = 'visible'; document.querySelector('.chat-fc-form-outer') === null ? null : (document.querySelector( '.chat-fc-form-outer' ).style.visibility = 'hidden'); } }); } }); } }); }, on_fc_pre_form_submit: function () { var _self = this; var form = document.querySelector('.chat-fc-form'); form.classList.add('submitted'); if (form.checkValidity()) { var submit_button = document.querySelector( '.chat-fc-form-outer .fc-button' ); submit_button.classList.add('submitted'); var fieldArray = Object.keys(_self.fields); var key = [], value = []; for (var i = 0; i < fieldArray.length; i++) { if (i <= 4) { if (typeof _self.fields[fieldArray[i]].fieldId === 'undefined') { _self.fields[fieldArray[i]].label .replace(/ /g, '') .toLowerCase() === 'name' ? key.push('firstName') : _self.fields[fieldArray[i]].label .replace(/ /g, '') .toLowerCase() === 'firstname' ? key.push('firstName') : _self.fields[fieldArray[i]].label .replace(/ /g, '') .toLowerCase() === 'lastname' ? key.push('lastName') : key.push( _self.fields[fieldArray[i]].label .replace(/ /g, '') .toLowerCase() ); value.push( document.getElementById( 'chat-fc-' + _self.fields[fieldArray[i]].label .replace(/ /g, '') .toLowerCase() ).value ); } else { _self.fields[fieldArray[i]].fieldId .replace(/ /g, '') .toLowerCase() === 'name' ? key.push('firstName') : _self.fields[fieldArray[i]].fieldId .replace(/ /g, '') .toLowerCase() === 'firstname' ? key.push('firstName') : _self.fields[fieldArray[i]].fieldId .replace(/ /g, '') .toLowerCase() === 'lastname' ? key.push('lastName') : key.push( _self.fields[fieldArray[i]].fieldId .replace(/ /g, '') .toLowerCase() ); value.push( document.getElementById( 'chat-fc-' + _self.fields[fieldArray[i]].label .replace(/ /g, '') .toLowerCase() ).value ); } } } var userData = {}, i; for (i = 0; i < key.length; i++) { userData[key[i]] = value[i]; } for (var i = 0; i < Object.keys(userData).length; i++) { userData[Object.keys(userData)[i]] === '' ? delete userData[Object.keys(userData)[i]] : userData[Object.keys(userData)[i]]; } window.fcWidget.user.setProperties(userData, function (response) { if (response.success === true) { _self.chatCustomData.userCreated = true; document.querySelector('.chat-fc-form-outer').style.visibility = 'hidden'; document.querySelector( '.' + window.fcSettings.config.cssNames.widget + ' iframe' ).style.visibility = 'visible'; submit_button.classList.remove('submitted'); form.classList.remove('submitted'); } else { submit_button.classList.remove('submitted'); console.log('error setting user properties'); } }); } else { this.fc_validate_on_submit(); } }, fc_validate_on_blur: function (event) { var fieldId = event.target.id; var errorMap = fieldId + '-error'; if (event.type !== 'change') { if (document.getElementById(fieldId).value == '') { document.getElementById(errorMap).style.display = 'none'; document.getElementById(fieldId).style.borderColor = '#ddd'; } else { if (document.getElementById(fieldId).checkValidity() === false) { document.getElementById(errorMap).style.display = 'block'; } else { document.getElementById(errorMap).style.display = 'none'; document.getElementById(fieldId).style.borderColor = '#ddd'; } } } else { if (document.getElementById(fieldId).value === '') { if (document.getElementById(fieldId).checkValidity() === false) { document.getElementById(errorMap).style.display = 'block'; } } else { document.getElementById(errorMap).style.display = 'none'; document.getElementById(fieldId).style.borderColor = '#ddd'; } } }, fc_validate_on_submit: function () { var _self = this; var fieldKeys = Object.keys(this.fields); var requiredFieldLabels = []; for (var i = 0; i < fieldKeys.length; i++) { if (i <= 4) { if (_self.fields[fieldKeys[i]].required === 'yes') { requiredFieldLabels.push( _self.fields[fieldKeys[i]].label.replace(/ /g, '').toLowerCase() ); } } } for (var i = 0; i < requiredFieldLabels.length; i++) { var field = 'chat-fc-' + requiredFieldLabels[i]; var fieldError = 'chat-fc-' + requiredFieldLabels[i] + '-error'; if ( document.getElementById(field).value === '' || document.getElementById(field).value.trim() === '' ) { document.getElementById(fieldError).style.display = 'block'; document.getElementById(field).style.borderColor = 'red'; } else { if (document.getElementById(field).checkValidity() === false) { document.getElementById(fieldError).style.display = 'block'; document.getElementById(field).style.borderColor = 'red'; } else { document.getElementById(fieldError).style.display = 'none'; document.getElementById(field).style.borderColor = '#ddd'; } } } }, on_fc_pre_form_close: function () { window.fcWidget.close(); document.querySelector('.chat-fc-form-outer').style.visibility = 'hidden'; document.querySelector( '.' + window.fcSettings.config.cssNames.widget + ' iframe' ).style.visibility = 'visible'; }, }; return fcPreChatform; })();

Historical Enquiry Questions

Product Description

Further Information